Return and Exchange Policy
A few notes we would like to highlight to you:
- The short answer: It’s FREE! If you ever order the wrong lenses, we offer free 15-day returns on unopened boxes.
- Exchange is possible, only when products condition is still re-sellable upon inspection at our side. (remain unopened)
Sealed products that can not be returned for reasons of health or hygiene reasons and which have been unsealed by the consumer are exempted from the right of withdrawal in accordance with Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, Article 16 (e).
We offer a 100% satisfaction guarantee on all orders. If your order changes, we'll even let you return the unused lenses, as long as they are sealed in their original packaging. Once we verify your new order, your lenses will be replaced and sent to you.
15-Days Return Policy in all European countries (Austria, Belgia, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Poland, Portugal, UK, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Netherlands, Hungary).
Returns are easy to do. Items may be returned within 15 days of purchase provided that they are unopened (box is sealed), undamaged and in original condition.
* In the future, we will deliver outside of Europe.
For the return of the purchased products that meet the conditions of the above mentioned law, please fill in the following information and send them together with the products to SC TENSA ART DESIGN SRL, Iuliu Maniu Blvd. 7, body A, sc. 2, et. 1, sector 6, Bucharest, or download this form of return and send it to our e-mail address email@example.com.
- To: SC TENSA ART DESIGN SRL, Bd. Iuliu Maniu, no. 7, body A, sc. 2, et. 1, sector 6, Bucharest;
- I inform you of my withdrawal from the contract regarding the sale of the following products / the provision of the following services;
- Orders at date x / received at date x;
- Order number;
- Consumer / consumer's name;
- Consumer / consumer address;